OVHcloud

I made a genuine mistake — I accidentally set my VPS renewal to 12 months instead of my usual monthly billing (~£69/month, which I have paid every month). I reported it immediately, but I was told the annual invoice of £827.04 cannot be cancelled or reissued as a monthly one, and that nothing can be done except pay the full year. I also explained I could pay on Tuesday, when I get paid, and asked for the service to be temporarily reactivated or the deletion delayed — this was refused, and my request to escalate to a supervisor was not accepted either. The result is that I am forced to pay for an entire year I never intended to buy, simply to avoid losing data that took me a very long time and a lot of money to build. A simple correction of a billing frequency should not put a customer's data at risk. The advisor was polite, but no real solution was offered.

Server down on Sunday no help - Server would not restart with any method or allow me to reinstall. It was dead and could not be cancelled and a new server created. The helpless just kept saying 'Wait till Cloud Team' and 'Cloud team available on Monday from 8 am'. That's going to be 18 hour without a server for my business. If this server had gone down on Friday evening you would have A WHOLE WEEKEND WITH NO SERVICE. Absolutely Useless! Avoid!